Frequently Asked Questions

What is the PAWS Panel?

How can I update my contact information?

Who should I contact if I have any questions or concerns about a project or my membership in the PAWS Panel?

Why haven't I received any surveys recently?

What if I have trouble accessing a survey link that PAWS Panel has emailed to me?

How long are the surveys available?

What if I don't see emails from paws@u30.com in my inbox?

When will I be paid for my participation in a project?

Will I be paid for every project I complete?

What happens if I don't want to participate in a project?

Can my friends and family join the PAWS Panel?

FORUM QUESTIONS:
How can I earn ranking on the website?

How can I post pictures of my pets?

• The PAWS Panel is a consumer research panel made up of individuals like you and is used to provide consumer insights  on a wide variety of new product and marketing ideas.  The PAWS Panel is managed by U30 Group, Inc., a marketing research company that has been developing consumer panels for some of the country's largest manufacturers and marketers for over 10 years.

How can I update my contact information?

• It's easy!  Just click on "Update My Profile" to the left of this page, and enter your new information.

Who should I contact if I have any questions or concerns about a project or my membership in the PAWS Panel?

• We are always happy to hear from panelists and hope you do not hesitate to contact us any time you have a question or concern about the PAWS Panel or a project you are working on for us.  You can contact Joy, the PAWS Panel Manager, by email at PAWS@u30.com or you can call toll free at 1-800-525-9633.

Why haven't I received any surveys recently?

• If a couple of months pass and you have not received any emails from us, don't worry.  Sometimes, several weeks might go by where we are not recruiting for a survey due to the number of surveys that are currently in the field.  Another reason might be that for a couple of surveys in a row, we are only looking for participants of a certain gender, age, etc.  If, however, it has been more than 2 months and you have not heard from us, please feel free to send us an email or give us a call just to verify that we still have your most up-to-date contact information. 

What if I have trouble accessing a survey link that PAWS Panel has emailed to me?

• Here are a few things to try: copy and paste the address into your browser instead of clicking on it, check your security settings to make sure your computer can accept our links, press 'Ctrl' as you click on the link to make sure it isn't being blocked by pop-up blocker, and as a last resort, try accessing the link from your email on a different computer, such as a family or friend's or perhaps the library or school.  Sometimes just trying again later can also do the trick.  If none of these things solves your problem, you can contact the PAWS Panel Manager.

How long are the surveys available?

• Usually, a survey will remain open for about 7 days.  You won't usually receive a warning that the survey is closing, although you may get a phone call from us to remind you to go online and complete it.  If you check your email regularly for mail from PAWS@U30.com you should get the original invitation plus at least one email reminder.  As soon as you see that email invitation, go ahead and complete your survey so you don't miss the deadline and your chance to receive your incentive.

What if I don't see emails from PAWS@U30.com in my inbox?

• This usually happens when an email program decides our emails are bulk or spam mail.  It may boot them into that folder in your inbox, and you never see them.  To keep this from happening, add our email address to your email address book as an accepted email, and your inbox should recognize our mail and let it through (and don't worry about being bombarded; you usually won't receive more than one or two PAWS Panel emails per week, at the very most).

When will I be paid for my participation in a project?

• Incentives earned upon completion of a survey are mailed to your home address and usually arrive 3-4 weeks after you complete the survey.

Will I be paid for every survey I complete?

• Typically, every survey offers some sort of incentive and the details will be included in the email we send asking if you are interested in participating.  Sometimes, online surveys (that do not include any in-home work) offer an entry into a drawing as the incentive for you to participate, although some may offer an incentive to every participant.  Projects that require a greater amount of time, such as in-home product tests, product diaries, focus groups, etc., will pay every participant and the amount varies depending on the amount of time involved.

What happens if I don't want to participate in a survey?

• During your membership on the PAWS Panel, you will receive several opportunities to participate in research surveys.  Although we hope you will be interested in participating in every survey you qualify for, we understand that you might choose not to participate from time to time.  Even though you might decide not to participate in a survey, we will continue to send research opportunities your way as they come along.